How do I transfer from the Carbon Account [Wallet]?
Kindly follow the steps below to transfer funds into your desired bank account.
When you log in to your home page,
1. Select ‘Send money’
2. Select ‘New Recipient’ and enter your bank account number
3. Select bank name
4. Enter the amount you want to send
5. Select Continue
6. Select ' Securely Pay '
7. Then input your Carbon pin to confirm payment.
You will receive a prompt notification that your transaction was successful.
You have 30 free transfers every 30 days after which you will be charged N10 for each wallet to bank transfer.
Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
How can I increase my transfer limit?
To increase the transfer limit on Carbon, we will require you to upgrade to the different KYC levels. Your KYC level determines your account limit. Level 1: Single transfer limit -0 Daily transfer limit- 0 Wallet limit - 0 Level 2: Single transfer ...
How to get my account [wallet] statement?
To get your wallet statement showing all your transactions (debit and credit). Simply select Transactions from your Carbon home page, then Get statement at the bottom of the transaction page. Select the desired date range, click proceed then Get ...
How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...
1% Transaction Charge On Bill Payments, Wallet Top Ups And Transfers
There is now a charge of 1% transaction fee capped at N1,500 for bill payments(airtime top-up, electricity bill, cable tv), wallet top-ups, loan repayments and transfers initiated directly from your registered debit card on the Carbon app. We suggest ...