1% Transaction Charge On Bill Payments, Wallet Top Ups And Transfers
There is now a charge of 1% transaction fee capped at N1,500 for bill payments(airtime top-up, electricity bill, cable tv), wallet top-ups, loan repayments and transfers initiated directly from your registered debit card on the Carbon app.
We suggest you initiate transactions with funds in your wallet which is cost effective.
To fund your wallet, do initiate a funds transfer from your bank's mobile app to your Carbon wallet by selecting One Finance as the name of the bank and your wallet ID as your account number.
This takes effect from 1st December, 2020. However, we are releasing a few features soon to make transactions cheaper and easier on Carbon, such as:
- Providing you with a debit card for your wallet to perform transactions anywhere
- Launching QR payments to let you pay merchants across the country by scanning a simple code.
Follow these steps to find your wallet ID number;
(Android) Login >> Fund Wallet >> Copy Wallet ID/Account Number.
(IOS) Login >> Fund Wallet >> Copy Wallet ID/Account Number.
How can I fund my account [wallet]?
Funds transfer: Initiate a funds transfer from your bank's mobile app to your Carbon wallet by selecting One Finance as the name of the bank and your wallet ID as your account number. Debit card Login to your Carbon app, click on fund wallet, select ...
Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error ...
How to top-up your Virtual Card?
Login to your Carbon app, click on cards, virtual card and Top-up. Top-up your card by funding it with more money using your carbon wallet. The amount has to be within your monthly funding limit and above the minimum amount. Click here on how to fund ...
How to get my account [wallet] statement?
To get your wallet statement showing all your transactions (debit and credit). Simply select Transactions from your Carbon home page, then Get statement at the bottom of the transaction page. Select the desired date range, click proceed then Get ...